Question 1

How do payments and escrow work?

Accepted Answer

When a shipper accepts an offer, the agreed amount is held in escrow. The carrier is paid once delivery is confirmed. This protects both sides — funds are never released until the shipment is completed.

Question 2

When am I connected with the other party in chat?

Accepted Answer

As soon as payment is placed in escrow for an accepted offer, the shipper and carrier are connected in chat to coordinate pickup and delivery.

Question 3

How do I report or block someone?

Accepted Answer

Open the conversation with that user and use the menu in the top-right of the chat window. You can report a problem (our team will review) or block them, which prevents further messages.

Question 4

What if a shipment is damaged or never delivered?

Accepted Answer

Open a ticket from the Contact support card above with the shipment ID and any photos. Funds stay in escrow while we investigate.

Question 5

How do I withdraw my earnings?

Accepted Answer

Carrier earnings appear in your connected Wallet once a delivery is confirmed. From there you can manage payouts to your preferred chain or method. Carriers need to connect their wallet to claim payouts.

Question 6

Is ID verification required?

Accepted Answer

No — government-issued ID verification is completely optional. You can use Qrrier without it. If you choose to verify from your Profile or Security pages, you'll get a trust badge.

Question 7

Can I change or cancel an offer?

Accepted Answer

Offers can be edited or withdrawn until they are accepted. Once funds are in escrow, both parties need to agree to cancel — contact support if the other side is unresponsive.

Help & Support

Frequently asked questions